Yes, absolutely. Just drop us an email and we will initiate the cancellation process. In case of month-to-month option, our billing stops from next month. In case of yearly option, you are not billed for the next year.

Yes, we have a 30-day money back policy. In case you don’t like our service within the first 30-days, you can request cancellation and we will refund the complete amount (applicable to yearly plans).

There is no long-term contracts or lock-in period for any of our website maintenance plans. You can cancel anytime by requesting before the Commencement of next billing cycle. However, there is financial discount if you opt for a longer duration.

Considering the responsibility, we understand that all the technical issues should be our scope of work. Hence, we provide unlimited Standard (within the website) technical support.

The Cost varies by platform to platform such as PHP, WordPress, eCommerce etc. However, our starting price for WordPress Website Maintenance is ₹3875/Month.

We have various ways connecting to our support portal. You can simply drop an email to info@shadowinfosysem.com or raise a ticket via support section of the website. Additionally, you can download our Android or IOS App to manage your support requests.